Loan FAQs

1. Who are recipients of loans?
For loans secured by bank deposit the loans are granted to non-residents/residents, under other programs only to residents.

2. Are there any age limits?
Yes, the borrower must be at least 21 years and not older than 65 at the time of full loan repayment of the loan.

3. What documents refer to "Identity documents" when I apply for loan?
Identity card of the citizen of the Republic of Kazakhstan.
Passport of the citizen of the Republic of Kazakhstan.
Residence permit of foreigner in the Republic of Kazakhstan.

4. Can I get second loan in the Bank?
Yes, subject to compliance of solvency and collateral with requirements of the Bank.

5. Can I acquire real estate or vehicle from close relatives and/or husband/wife?
Loans for real estate/vehicle from husband/wife/parents/children/siblings are prohibited.

6. Loan currency
In KZT, USD and EUR under program “Secured by Bank Deposit”, depending on deposit currency, for the rest in tenge.

7. Disbursement form (cash/non-cash) of the loan?
Loans are disbursed by the Bank by transferring money to current account of the borrower.

8. What documents refer to proof of income?
• statement from accumulative pension fund from individual pension account for the last six months;
• salary statement for the last six months. Moreover, if the applicant is participant of "salary project", the Bank may calculate solvency based on the applicant's account statement for the last 6 months, without submission of the salary statement by such applicant;
• Simplified return of individual entrepreneur marked by tax authorities as executed. 

9. Loan repayment schedule
The Bank has two repayment schedules:
1) repayment of principal in equal installments;
2) repayment by annuity payments.

10. Terms of early repayment
The authorized body of the Bank determines minimum period of loan use. Partial early repayment during the minimum period of the loan is forbidden, full early repayment before expiration of the minimum period is possible when you pay difference of shortcomings in interest payable during minimum period under corresponding program, unless otherwise determined by the authorized body of the Bank. Partial early repayment upon expiration of the minimum period of loan is possible, subject to payment of the fee for changing current repayment schedule, upon full early repayment fee is not charged.

11. How can I repay the loan?
By cash payment or money transfer to the borrower's current account to be debited by the Bank against loan repayment and interest payment in the amount under repayment schedule at the date of regular repayment.

12. Whether insurance is compulsory?
Private (life/accident insurance) and property (collateral) insurance is carried out depending on the loan program requirements. For example, at the conclusion of loan transactions under programs "Narodnaya", "Pension Credit" and "Secured by Bank Deposit", the personal and property insurance during the period of the bank loan agreement is not required.
14. Who pays insurance costs?
Since 1 May 2010, the Bank independently carries out private insurance of the borrower and insurance of property provided to secure fulfillment of commitments under concluded bank loan agreements and pledge agreements. The Bank bears expenses incurred on insurance. 
The exception is the property insurance of vehicle provided as collateral, as well as insurance of immovable property provided as collateral for loans under the program "Educational Loans". In this case the borrower bears expenses incurred on insurance.

13. Who determines the choice of the insurance company?
To date, the list of insurance companies for self-insurance of vehicles provided as collateral, as well as insurance of immovable property provided as collateral for loans under the program "Educational Loans” is provided to the borrower as a recommendation by the Bank.
16. What actions should be taken in case of borrower’s death?
Notify the manager of the Bank.

14. Can I register my relative/friend in my apartment if it is pledged by the Bank?
Yes, you can.

15. Are there any restrictions on the year of construction and district for secondary housing?
Yes. Restrictions and requirements on the pledged real estate must be checked with the Bank managers in your region.

16. Can I get loan in the Bank to repay the loan to other bank (refinancing)?
The Bank refinances obligations on loans obtained by the applicants in the other second-tier banks, subject to the following conditions:

• refinancing only principal balance excluding fines, penalties, interest and other payments, which are paid by the borrower for its own account;
• the absence of overdue loan debt, subject to refinancing;

17. Whether the intended use of the loan is checked?
Verification of intended use of the loan is determined and implemented in accordance with the terms of loan program.

18. If I am participant of the salary project of the Bank, can I have soft lending and what are my benefits?
Yes, for the participants of the salary project as part of the programs, we offer individual/soft lending terms.

19. In what cases the co-borrower can make repayment of the loan?
In any cases, there are no restrictions.

20. What are the sanctions for late payment?
In case of late repayment and payment of interest thereon, the Bank applies penalties to the borrower in the form of a fine in the amount determined by the bank loan agreement. The size of penalty for the respective program is the same as for the amount of overdue loan debt, and for the overdue interest payment. Herewith, the penalty is calculated from the amount of overdue debt from the date of accrual of penalty to the date of repayment of arrears.

21. Who makes appraisal of the collateral?
Initial appraisal is performed by independent appraisal organizations included by the Bank in the list of preferred companies, the list of which should be required from loan officers in the Personal Service Center.
The secondary appraisal is carried out onsite by appraisal service of Branches to determine adequacy of the appraisal made by the independent appraiser.