RETURNS & EXCHANGES – PennyMac

Teavana strives to provide exceptional customer service and the perfect shopping experience each and every order. If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 60 days of purchase for either a refund or exchange as described below.

Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.

How do I return a package?

Simply fill out the information on your packing slip and ship your return or exchange to our warehouse. For your convenience, you may use the sticker from the front of your invoice on your box. If you don’t have an address sticker, you can call customer service at 1-877-832-8262 for assistance in printing a new one. Please pack the items carefully so that they do not break or become damaged.

All returns and exchanges must include the original purchase receipt in the package.

Purchases made with a credit card or debit card can be refunded to the same card. Purchases made with a Teavana Card or Starbucks Card will be refunded to a Teavana Store Credit card*. If the original form of tender has been lost or stolen, or if an in-store return of $100 dollars or more is made, we will issue a check for the full amount of the return from our headquarters and mail it out to you right away..    

Teavana is not responsible for lost or stolen gift cards. We strongly recommend having your gift card registered at teavana.com/card/rewards. This will not only entitle you to earn special rewards, but also offer a level of protection should your gift card be compromised.    

Orders should be returned to: 

Teavana Distribution Center 

ATTN: Returns Dept. 

500 Long Beach Blvd. 

Stratford, CT 06615

What do I do if my order is incomplete, incorrect or damaged?

Please contact our Customer Service Team at shop@teavana.com or call us toll-free at 1-877-832-8262. Our holiday Customer Service Team hours are Monday through Friday, 5:30 am to 5:00 pm PST, Saturday, 7:00 am to 3:30 pm PST, and Sunday – Closed.

* Teavana Store Credit cards may be used for making purchases at participating Teavana stores only and at Teavana.com. They cannot be redeemed for cash or applied as payment to any account unless required by law. The Teavana Store Credit card does not expire, nor does Teavana charge fees. The value on a Teavana Store Credit card will not be replaced if it is lost, stolen or destroyed. The Teavana Store Credit card cannot be reloaded with additional funds and purchases made with it do not earn Stars.